Smart Send Service T&Cs

Smart Send Service T&Cs

The FREE Smart Send Service provided by the Company and Royal Mail is limited to the pickup, transportation and delivery of your Parcel(s). These should only contain items/products or goods that phonedeal accept and have sold to phonedeal by successfully entering/scanning the barcode, name, make, model of IMEI number of the item using a phonedeal valuation service, getting an offer price, creating a unique order which contains these items and having it accepted by phonedeal, who provide email confirmation to you of a successfully completed order, and have been offered the use of our FREE Smart Send Service for.

You understand that we are not the carrier and use Royal Mail, who will accept goods for carriage only on the conditions expressly provided for/by/in these Terms and Conditions. We reserve the right at our absolute discretion to refuse carriage of any package(s) tendered to us/Royal Mail for transportation.

When you send items using our FREE Smart Send Service, they are FULLY INSURED. This means: once your Parcel(s) have been accepted at your local Post Office – which means they have been scanned in-store and accepted by Post Office staff for ‘return’ to phonedeal – your items are FULLY INSURED up to the VALUE in GBP (£) that the Company/we exclusively provide for them. This value is detailed in the Pack & Send Guide sent to you for each relevant Order (which has a unique Order Number).

Please ensure that each BOX you send using our FREE Smart Send Service weighs no more than 5kg and does not exceed dimensions of 610mm in length x 460mm in height x 460mm in depth. We DO NOT recommend that you send your items to us in a jiffy bag. You must also attach the correct FREE Smart Send Service label, which is provided in your Pack & Send Guide and in the ‘My Account’ section of (log-in required). You must use the label provided for your order, defined by the unique order number associated with each order. You may only use labels issued by phonedeal when using our FREE Smart Send Service. If your parcel exceeds these dimensions, or does not have the correct label attached, you will not be able to use our FREE Smart Send Service.

To open a claim for a lost or damaged order (subject to the Company accepting and confirming that it has not received your parcel), the Customer must be able to provide a valid and authentic returns receipt provided by the Post Office at which the Parcel was scanned and accepted for return to phonedeal. If the Customer cannot provide a valid Returns Receipt for the order they wish to claim for, they may not be able to make a claim. To open a claim, please email Please note: it’s the customer’s responsibility to obtain a receipt from the Post Office and retain this for tracking and insurance purposes.

By sending your Parcel using our FREE Smart Send Service, you agree that we may – at our absolute discretion – provide carriage services in the following ways: fulfilled by Royal Mail itself, or by Royal Mail’s own servants performing part of all the relevant services, or by Royal Mail employing or entrusting the carriage of goods to others to perform part or all of the services.